Published on August 8, 2025
Working with foreign guests: etiquette and expectations
What is important to know when receiving foreign delegations: communication culture, security, and coordination.
Reception of delegations and tourismHosting foreign guests is not just about logistics and organizing a visit; it is also a demonstration of professionalism, respect, and corporate culture. Proper management of international delegations affects the company’s image, the quality of negotiations, and the overall impression of the host.
Communication Etiquette
International etiquette is a key element of successful interaction:
Greetings and forms of address. Different countries have their own standards—handshakes, bows, or using first names.
Language and communication. Knowledge of English or the presence of a translator facilitates interaction. It is important to consider speech pace and avoid slang or ambiguous expressions.
Gifts and appreciation. In some cultures, exchanging symbolic gifts is welcomed; in others, it is discouraged. Rules and traditions should be clarified in advance.
Safety and Confidentiality
Foreign delegations often include high-ranking officials and representatives of major companies:
Transportation and accompaniment. A personal driver or executive-class vehicle ensures safe and comfortable transfers.
Route verification. All travel routes should be pre-checked for potential risks and alternative options.
Confidentiality. Any information about guests’ schedules and movements is strictly confidential.
Coordination and Logistics
Efficient visit organization requires seamless cooperation of all services:
Dispatch support and monitoring. Continuous communication between drivers, escorts, and event organizers.
Synchronization with protocol and program. All transfers must align with meeting, negotiation, and event schedules.
Flexibility and contingency plans. Unexpected changes (flight delays, traffic, location changes) must be anticipated in advance.
Working with VIP Guests
VIP guests require special attention:
adherence to dress code and business etiquette during meetings and transfers;
ensuring maximum comfort in vehicles and at events;
minimizing stress and unnecessary delays;
readiness to accommodate individual requests and adjust routes in real time.